QSA reports funeral director price failings

‘It is scandalous that, well over a year after the CMA’s order came into force, so many companies are still abdicating their legal responsibility to bereaved customers.'

by Rebecca Hardy 13th January 2023

Quaker Social Action (QSA) has reported over 200 funeral directors to the Competition and Markets Authority (CMA) for failing to clearly display their prices. The action follows new legal requirements for funeral firms, which include displaying prices online and in branches. The new Funerals Market Investigation Order was introduced in September 2021 by the CMA. Since September 2021, QSA’s ‘Down to Earth’ team, which works on funeral costs, has reported 240 funeral directors to the CMA for breaching the order.